FaceFX Support

FaceFX Documentation and support

Troubleshooting

The application crashes or fails to start properly when the application icon is double-clicked or when a .facefx file is loaded.

This is most likely a graphics driver issue. FaceFX uses DirectX by default, but you can launch in OpenGL mode using the shortcut in the FaceFX installation folder, or launching from the commandline. Alternatively, you can try to update your graphics card drivers to resolve the issue.

I get a message: “Ogre failed to initialize properly.  Please check the console for details”.  The Preview tab is blank and no icons are visible.

Take a look in the Console Tab.  Click on the “Errors” and “Warnings” sections.

• If you see a message like: “Could not load dynamic library Ogre/Plugins/RenderSystem_Direct3D9. System Error: The specified module could not be found.”, Try installing the DirectX End-User Runtime Web Installer. 

Known Issues

• FBX files that do not have animation keys on all bones can import incorrectly in FaceFX.  Key bones in the FBX or use the “bake transforms” option.  Opening the FBX in the source package and re-exporting it will also resolve this issue.
• On some machine configurations running in Direct3D mode, rendering in the application stop working after returning from the machine locked state, or after switching the current user.  In some cases, opening a modal dialog will cause the app to become unusable when the modal dialog prevents interaction with the application but can not be closed.
• If the undo buffer becomes too large, the application can crash with an out-of-memory exception.  Scripts, especially those making heavy use of the event command should periodically call the flushundo command to keep the undo buffer size small.