FaceFX Documentation and support
Can I use one license on multiple machines? Yes, but not at the same time. See sharing licenses for more information.
Can I share the license with my friends? Yes, you can add your friends to your license pool which will let them check out your licenses. See sharing licenses for more information.
Is there a license server? Yes, but it’s not like the license servers for other animation packages. We host the license server rather than it being hosted by you.
Do I get updates with my license? Yes, if there is a bug-fix release, you will get that for free. Also, if a new version of an animation package comes out before the next FaceFX version is released, you will get the associated plugins for free. Once the new version of FaceFX Studio is released, you will need to upgrade your license to get it and any subsequent animation package plugins.
Can I use legacy versions of the product with my license? Yes.
Do I need an internet connection to use my FaceFX license? No. You only need an internet connection to check the license out from the license server using the FaceFX License Manager. Once the license is checked out, you do not need an internet connection.
If I get a FaceFX Professional license, does it come with a license to the plugins? FaceFX plugins are free and do not require a license. Audio analysis is done inside of FaceFX Studio Professional.
I’m getting an error message saying “Unable to connect to the remote server”. What do I do? You probably have a firewall blocking the license manger. Turn off the firewall and try again. Some firewalls like Comodo can be difficult to turn off, and booting into windows in safe mode to check the license out onto the computer has been known to work.